Privacy & Terms

Privacy Policy

Who we are

The Italian Contemporary Film Festival (“ICFF”, “we”, “us”) is a non-profit cultural organization based in Toronto, with programs in Ontario and Quebec. We respect your privacy and protect the personal information you share with us.

This policy explains what personal information we collect, why, who we share it with, how long we keep it, and the choices you have. It applies to icff.ca, our events, our newsletters and our programs.

Privacy contact

For any question about your personal information, or to exercise your rights, write to info@icff.ca with “Privacy” in the subject line. Our team responsible for personal information will answer you.

What we collect and why

We collect only what we need for each activity, and use it only for the purpose it was collected for, unless you agree to another use.

We may also collect your personal information from our business partners and other third parties provided they have agreed to obtain your consent before disclosing your personal information to us.

In addition, we may send you postal mail to inform you of promotions, surveys, contests, programming updates and other marketing information. You can unsubscribe from this postal mail service by contacting info@icff.ca with a request to be removed from postal mail lists.

We also use personal information to keep our events safe, and when required by law.

Who we share it with

ICFF does not sell or rent any personal information we collect. Personal Information collected by ICFF is not shared to other parties, except as permitted or required by law, with your express consent, or as follows:

• We may share your Personal Information with outside parties who sponsor or otherwise participate in sweepstakes or other promotions, whether on our Applications or Websites or otherwise. We will inform you of the identity of these third parties at the time we collect your Personal Information.
• Your Personal Information may be shared with our affiliated partners, or to their employees, agents, contractors, representatives, servants, legal counsel and/or accountants without limitation, for operational, management and administrative purposes, as well as internal audit, legal, regulatory, security, insurance, financial, processing and other similar purposes, or as otherwise permitted or required by law.
• Your Personal Information may be transferred to service providers, who may be affiliates of ICFF, where such entities provide services on our behalf (e.g. administrative, management, operational, processing, support, or other services). For instance, we may use such third parties to host message boards, user forums or webpages, to develop software applications, create and maintain databases, send and receive communications on our behalf, or we may retain vendors’ fulfilment houses, or survey, market research and contest services providers. We provide them with a limited amount of information which is necessary in order for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide. These service providers are not permitted to disclose this information to others.
• Your Personal Information may be used by ICFF and shared with parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of ICFF’s business or assets, including for the purposes of permitting such parties to determine whether to proceed or continue with such transaction or business relationship, to fulfill reporting, audit, legal and/or other requirements or, in the case of sale or assignment, the use and sharing by those parties for substantially the same purposes as described in this Privacy Policy.
• ICFF may also share Personal Information as necessary to meet legal, audit, regulatory, insurance, security or other similar requirements. For instance, ICFF may be compelled to disclose Personal Information in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid request or enquiry. We may also share information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement, in an emergency or where required or permitted by law.

All ICFF employees, agents, contractors, service providers, partners and representatives who have access to your Personal Information are required to protect the information in a manner that is consistent with this and any other policy and/or procedure, in effect from time to time.

Our main service providers:

Some of these providers may store information outside Canada, including in the United States, where it is protected by their own security measures and subject to local laws.

Cookies

icff.ca uses cookies to work properly, to measure visits (Google Analytics) and to measure our campaigns (Meta). You can block or delete cookies in your browser settings; the site will still work, but some features may not.

How long we keep it

We keep personal information for 2 years after your last interaction with us, unless the law requires us to keep it longer (for example, tax records). After that, we delete it or make it anonymous.

Young people (ICFF Youth)

ICFF Youth welcomes students aged 8–18 through their schools. We may take photos of students during screenings and activities. These photos are used only to document the program and are not used for commercial purposes.

Your rights and choices

• Access and correction: ask to see the information we hold about you, and to correct it.
• Withdraw consent: stop a use of your information at any time. Some services may no longer be possible.
• Unsubscribe: use the link in any of our emails, or write to info@icff.ca.
• Deletion: ask us to delete your information, unless we must keep it by law.

If you provide us with your mailing address, you may receive periodic mailings from us, or our business partners, with information on new products and services or upcoming events. If you do not wish to receive such mail from us, please change your preferences on the Applications or Websites, or contact us as indicated in the How to Contact Us section of ICFF website.

Quebec residents also have the rights given by Quebec law, including asking how their information was used. Write to info@icff.ca for any of these requests; we answer within 30 days.

Security

We protect personal information with physical, technical and organizational safeguards suited to its sensitivity. Only people who need it for their work can access it. No online transmission is fully secure, so we cannot guarantee absolute security.

Questions or complaints

Write to info@icff.ca and we will do our best to help. You can also contact the Office of the Privacy Commissioner of Canada, or, in Quebec, the Commission d’accès à l’information.

Ticket Terms

These terms apply when an ICFF event is cancelled, rescheduled, postponed or moved. Ticket holders are always notified by email as soon as possible.

For any ticket question, write to boxoffice@icff.ca.